Tuesday, May 20, 2008

Destroying Publishing

Beginning with the advent of written language between seven and eight millennia ago, each technological advance has changed the way societies interact with information.

  • Caves and stone walls enabled writing to be preserved indefinitely.
  • Papyrus allowed ancient scribes to put their writings on a portable medium that traveled to readers, rather than requiring readers to travel to it.
  • Johan Gutenberg's printing press revolutionized the spread of knowledge through Europe and brought Western culture out of the Middle Ages.

Now, at the dawn of the twenty-first century, we are witnessing another transformation in the way people gain access to information: the Internet.

Until now, the ability to distribute written information depended on the dispersion of the material on which the information was printed.

In order to read a written work, the reader needed to have physical access to the medium containing the text, with the most recent significant technological advance being the printing press. Gutenberg's device made copying a text cheaper, facilitating the mass production of the written word.

New industries sprang up to profit from the transportation of the physical repositories of information:

  • publishing companies
  • the Postal Service
  • academic journals
These industries have survived by providing the means of consumption for information, while the talent responsible for producing the information depended on these distribution channels to disseminate their work. There was no other cost-feasible alternative.

But what happens when creative works gain the ability to bypass these “retailers” and interact sans middlemen with their audience?

The ability to read a text is increasingly transcending the barriers of time and space. Previously, readers had to physically possess a text at the moment and place where they wished to read it.

Now, readers with Internet access can discover new information as soon as it is compiled. “Out of print” or “coming soon” cease to exist because the texts need not be transferred to a physical medium.

A reader with an Internet connection has the entire library of un-copyrighted human written language at her disposal. By connecting the world in real-time and fostering collaboration between people, the Internet has drastically changed the way readers encounter and experience texts.

In this paper, I will examine

  • the changes the Internet brings to traditional print media,
  • the effects of a dynamic and comment-friendly realm online
  • the tools an author can use to foster the community around his work.

The traditional process of creation and spreading of creative texts falls well short of adequate in dealing with the explosion of the Internet.

When third-party commercial interests control the means of dissemination and consumption, printing and distributing an artist's creative work requires an extremely high amount of guesswork and financial investment.

Publishers do not wish to waste resources like

  • bookmaking material
  • marketing costs
  • advances

on authors whom they believe to produce unprofitable content.

The Internet changes this dynamic. When hardcopy publishers no longer control the means of production, the Internet becomes a virtual proving ground for new creative talent.

Blogger and publicist to Internet personalities Ryan Holiday comments on this change in distribution methods on his Web site:

      As digital distribution breaks apart traditional content forms, you're going to hear all sorts of whining about how harmful it will be. "Downloads ruin the sanctity of the album." "Blogs aren't as objective as real journalists." "They'll never replace the smell of a good book." The fact of the matter is that all these "forms" exist as a function of the physical constraints of distribution. It is extremely dangerous to assume that "they way things were" is and will continue to be the best or the most reliable. (Holiday)

In other words, the distribution of digital content adds a new dimension to the way a reader encounters a text.

In Holiday's view, the result will be a Darwinian environment (like the one that existed pre-Internet) that has one more species of access to information: the Internet.

Many third party distributors have gained a reputation as being purveyors of exceptional content in the creative realm.

Magazines provide a good example: if an author's book is printed in The New Yorker, a decision-maker at The New Yorker deemed it worthy for publication.

The packaging (marketing) surrounding the work influences the perception of its quality.

It is worth noting that I chose to cite Holiday here to illustrate first-hand the implications of the new type of publisher-less content distribution.

The value of Holiday’s ideas has passed no other litmus test than his and my own. He and he alone decided his argument was valid enough to post. I speak to the validity of his assertions by citing them here, without relying on the reputation and expertise of a third-party publisher.

Authoring and distributing content to a massive audience online has become, quite literally, “free and easy.” The number of authors people can read will soon be virtually unlimited, as more and more authors make their creative work available online for public consumption.

The cream of the crop can rise to the top without any extra financial investment from the publisher or reader.

New economic theories address the change that “unlimited shelf space” brings to traditional media distribution channels.

In the article in Wired magazine that spawned his landmark book The Long Tail: Why the Future of Business is Selling Less of More, editor-in-chief Chris Anderson cites the change the Internet brings to content distribution.

In his words, the problem is that “we live in the physical world, and until recently, most of our entertainment media did, too.” (Anderson Wired).

A movie theater will not show a movie unless it attracts 1,500 people over two weeks, and a record store will only stock CDs that will potentially sell 2 copies over the course of a year (Anderson Wired).

Those prices function as the average “rents” necessary to turn a profit in each respective business. Because they are businesses that exist in one specific location, the pool of potential movie-goers or record buyers is limited to the population able to travel to their sites.

“In the tyranny of physical space, an audience too thinly spread is the same as no audience at all” (Anderson Wired).

These changes are a symptom of the “flattening” of the world, a term coined by New York Times columnist and author Thomas Friedman in his book The World is Flat.

Friedman explains the rise of the Internet as a vehicle for every person on earth to eventually become both consumer and contributor to the virtual repository of information.

In a chapter on Blogging, Friedman details the implications of every person on earth becoming a journalist Blogger. As he says, “These Bloggers have created their own online commons, with no barriers to entry” (Friedman).

Anyone can become a publisher, and if they attract a large enough following, leverage the community they have established online into traditional publication through old media channels.

If the costs of producing content are virtually zero, financial barriers hampering the distribution of new content fall.

On an Internet where every user can access every other user's published content, a much more varied system is beginning to emerge.

Instead of the very best writers receiving the majority of the attention, the interests of each particular user will play a much bigger role in the decision to patronize a creative work.

Along a similar vein, Anderson uses the digital jukebox player Ecast as an example. Each digital jukebox accesses nearly 150,000 songs, and out of the 10,000 songs in any given month, 99% are played at least once (Anderson Wired).

In other words, in 99 out of 100 cases at least one person liked the particular song enough to pay money to play it at least once (Anderson Wired).

A similar phenomenon exists online, albeit without the help of recording studios and record companies. When a huge sampling of creative work remains available to every Internet user, the distribution of readers of any given work becomes much more diverse and varied.

So too does each reader's taste: when presented with every choice of creative text, each reader reads a much greater variety of texts.

It then becomes the authors' responsibility to ensure their content is disseminated to the largest audience possible.

And then if the author gathers a significant following, distribution channels that use physical resources (book publishers for example) take a different approach to selecting content.

This phenomenon presents both a great boon and detriment to the publishing establishment. Many Web sites offer Web space free-of-charge to any user with an E-mail address.

With such a vast amount of creative authors publishing, promoting, and evaluating their work on the Internet, publishers can pick and choose those with the most extensive fan base.

An established and loyal readership reduces the chances that publishing resources will be wasted on an unprofitable author. The hardcopy print of a creative work, then, becomes but one medium through which readers can interact with a text.

Publishing creative work online has become (and will continue to be) popular because the financial barriers to self-publishing for a large group of people have fallen.

On the Internet a creative work becomes a product that is “given” in the hopes that a more lucrative future arrangement be made.

In the consumer products industry, this business model has proven very effective. The following examples show that distributing a free product initially can indeed boost sales of a more valuable product later:

  • Cracker Jack's famous toys in the candy box,
  • Gillette's giving away razors to sell the blades later,
  • The promotional products industry

But is the policy of giving away creative work to succeed economically a feasible policy for an author? For some well-known authors with already large readerships, early indications show that it is.

Some well-known pre-Internet authors have taken advantage of a cousin of the “free” business model to market their work: the idea of periodical distribution before a novel's release.

Truman Capote distributed the first chapters of his massively successful In Cold Blood in The New Yorker to whet the appetite of readers (Capote).

Ernest Hemingway did much the same thing with For Whom the Bell Tolls, syndicating an excerpt from the book within existing periodicals.

These efforts, as we know them today, succeeded stupendously for two of the most famous authors of the 20th century.

Modern authors use free distribution to market their books as well. Author of the wildly influential economic book The Long Tail: Why the Future of Business Is Selling Less of More and editor-in-chief of Wired magazine Chris Anderson is about to release another book, dubbed FREE!.

He uses his Blog to promote his ideas to an audience that has already invested in him from his previous book. Although the new book is not completed, Anderson ruminates over the basic ideas for it on his Blog, even going so far as to publish the working chapter titles.

In addition to offering content for free, Anderson incorporates feedback from the community he established around The Long Tail to craft a new hardcopy text. He comments in an interview:

      We think of free as scary and radical but this economy has always existed. Previously not dignified as an economy, its currency is not money: It is reputation, attention, respect, fame, fun or money from a superior service after giving away something inferior for free. (IT Conversations)

In the weeks and months leading up to his book launch, Anderson has been commenting on a near-weekly basis on the implications of producing new media for the masses at a relative cost of zero.

Other authors who have already established a community around their published works through traditional print methods have begun experimenting in the online world.

In 2000 Stephen King decided to use the Internet as a means to put a new novel, The Plant, into his readers' hands without employing a publisher.

King released a new chapter every month, and asked for a $1 donation from each person per download (Sherriff).

Each user was presented with three options:

  • Prepay using Amazon.com
  • Defer payment until later on the honor system
  • Decline to pay

Payment was not necessary to download the book. King stated at the outset that if he did not receive three-quarters of expected donations (or 75 cents per person) he would discontinue the experiment.

"If you pay, the story rolls. If you don't, the story folds," said King on his Web site (Katz).

After five months King terminated his experiment. By December of 2000, after releasing six installments, King was only receiving payment from 46% of the readers downloading the chapters of The Plant.

King and his team decided to discontinue the project not as punishment for a sub par response, but in order to give King time to work on developing other projects.

King still profited handsomely from his e-publishing experiment even though his quotas did not reach the participation he had originally intended. Expenses posted on his Web site included

  • $140,766.75 for advertising
  • $14,000 for 'compositing and design services'
  • $102,849.59 for 'Webhosting and maintenance’ (Yates)

Total revenue from the book sale was $721,448.61 (Yates).

So King's net profit was $463,832.27, with no money earmarked for his publishers.

When asked about the implications of the experiment, King took a positive view of the situation. "If we've proved nothing else, we've proved that the guy who shops for entertainment on the Net can be as honest as the one in a retail bricks-and-mortar store," said King (Harrison).

Stephen King, arguably the most popular author in the world, profited handsomely by making his creative works available to his existing fan base over the Internet.







Communicating Authenticity Online

But for the author who cannot count himself among the most popular in the world? Does an Internet author stand any chance to succeed financially by distributing his works, for free, online?

Tucker Max is the first author to build a traditional writing career out of exposure he gained online.

He is the first online author to receive a major book deal from an existing Internet fan base, rather than being published and connecting afterwards with his readership.

After failing to get a manuscript approved by any publishers in the early 1990s, Max put his stories online and focused his efforts on building his own fan base around them.

He has used the distributive, connective, and collaborative tools available on the Internet to establish a following around his collection of raunchy short stories.

After his Web site became extremely popular he managed to leverage his readership into a book deal, thereby overturning the same print media industry that had rejected him. In his own words:

      Five years ago you fucking retards [publisher Harper Collins] rejected my manuscript, told me my voice had no market, and basically that I sucked. I knew that not one of you had any idea what you were talking about, so I went out and created an empire on my own. What resulted was a massively successful website, a bestselling book, and a lock on the hardest demographic to reach. (Max Blog)

The “voice” Max speaks of, as I will show, is the voice of authenticity.

Authenticity is the reason Max has become so successful where so many Internet-based creative writers fail. In his own words, Max tries “to give the reader the sense that [he is] in the room, telling them the story as if they were a close friend” (Max writing).

In addition to the tone of his short stories themselves, the whole of Max's presence on the Internet fosters an authentic experience for his reader.

The “emotional connection” Max creates through his creative and non-creative works on his site resonates with his readers.

Although some of Max's stories appear both online and in print, the behavior of the readers of each medium differs dramatically.

Internet users are impatient: they need only click a few times to find a more interesting site, and are consequently much less forgiving of uninspiring content.

Internet readers scan to examine the worthiness of a block of content, not wanting to waste their time reading a text that does not interest them.

Usability expert Jakob Nielsen has studied Internet user behavior since the early 1990s. His “eye tracking studies” (examining where users' eyes are attracted at different types of sites) have revealed a common thread in user behavior: the “F pattern” (Nielsen “F”).

On the Internet, readers do not read every word top-to-bottom.

Typically, readers

  • look first across the top of the page,
  • then examine the left-hand side of the body of text
  • then scroll down,reading horizontally again towards the middle of the page.

The resulting heat map forms an F pattern—a long bar across the top, a horizontal bar on the left, and a shorter bar in the middle of the page (Nielsen “F”).

As evidenced above, the majority of users forgo reading the block of text from top to bottom as they would in a book.

To grab a user's attention and keep it, a creative author needs to be “eye-catching” at every point throughout a text. One sub-par paragraph can push an Internet reader away.

Every part of a Web page plays a role:

  • the title works to attract the reader to the page
  • the beginning of the content must adequately summarize the content or “hook” the reader
  • the content itself cannot be formatted into blocks of text that intimidate a Web surfer

The average person reads about 25% slower on a computer screen, so they do not feel comfortable reading blocks of text (Nielsen Alertbox).

The cost of obtaining new reading material on the Internet for a user is negligible. A Web user need only move their hands to the mouse or keyboard to discover more appealing content.

If hardcopy content fails to hold a reader's attention, replacing the work with another means physically finding (and possibly buying) new material.

The readers' physical position restricts their access to creative works because, unlike the Internet, physical limitations to creative works exist for hardcopy works.

Because reading creative works outside of the online realm is an activity for which readers set aside time, they are willing to read text in block form.

Web readers however, unfettered by physical restraints, behave far more impatiently.

On the Internet more appealing content is only a few seconds away, so users do not wish to waste time reading content that does not appeal to them (Nielsen Alertbox).

As the Internet evolves from static one-sided communication at an audience, to collaboration with an audience, the most successful Internet authors work to compose content that connects on a personal level with their readership.

Tucker Max's repository of short stories, as well as the Internet tools he uses daily all aim to forge a personal connection around his work; a personal connection that he leverages into an online community.

1 million people visit Max's site every month, and he converts the traffic he receives into a massive following within the 18-35 demographic of both sexes.

Over the last three months (January through March 2008) the average visitor to tuckermax.com viewed 14.4 pages (Alexa Max).

For comparison, Wikipedia's users view 5.0 pages per visit (Alexa Wikipedia).

The elaborate internal link structure and “surfability” of Wikipedia enables easy browsing within the site, yet a typical Tucker Max user looks at three times the amount of pages on tuckermax.com than a Wikipedia user does on wikipedia.org.

The users come, and they stay. Why? The answer, again, is authenticity.

The one thing that separates Internet authors from traditional authors is the tools they can employ to give the readers of their content (who are also users on their site) the experience of interacting with a real person.

Instead of being a face on the back cover of a good book, successful Internet authors like Tucker Max use the channels available to them online to connect emotionally with their readership.

A reader can

  • look at an author's online bookmarks
  • participate in message boards of which the author is a part
  • even E-mail the authors to get a direct response

Every part of Max's site is designed to promote the authentic connection between author and reader.

The short stories that catapulted Tucker Max to Internet celebrity began as “Reply All” E-mails from Max to his friends from the University of Chicago.

After commencement they stayed in touch through a group E-mail list.

The modus operandi for the list: one member regaled the others with tales of debauchery, alcohol-induced wildness, and other noteworthy situations in which he had recently found himself a part.

Max’s stories entertained his friends so much that they suggested that he put his stories online.

He did, and each successive E-mail he sent to his friends he also copied to his Web site.

Max’s career thus began as a side project while he was planning for his “real world” future attending law school at Duke University.

Max tells an extremely raunchy story.

Most all depict

  • graphic sex,
  • misogynistic behavior
  • a narcissism that can bother even the most jaded reader

One begins to wonder if these texts have any value beyond being the literary equivalent of an X-rated National Lampoons movie.

Max

  • tells the stories exactly as they happened,
  • defends their veracity to the death
  • pulls no punches describing every detail

He writes to give the impression he is talking with a close friend, and consciously tries to make his readers care about the outcome of the characters (Max “Writing”).

The resulting works take on the characteristics of an informal oral story.

Some of the raunchiness and tendency towards the extreme reflects the findings of storytelling scholar Gillian Bennett.

She conducted an exhaustive study into the difference in storytelling characteristics between the genders in America through their recantation of urban legends, concluding:

      Male storytellers seem more prone to tell the story for laughs or to disgust their audience, whereas female storytellers seem to prefer to warn and scare. In fact it could be that male storytellers tend to focus upon the central male character (the killer), whilst female storytellers concentrate upon the central female character (the girlfriend/wife). (Bennett)

Bennett’s observation that male storytellers aim to tell urban legends “for laughs or to disgust” is an adequate summation of the characteristics of Max's stories.

Max states on his Web site that element in his stories serves one of two functions: either “be funny” or be essential to the understanding of the story (Max “Writing”).

Other comedic writers that target the 18-35 year-old male demographic have commented on the reception of their work.

Blogger and author of withleather.com Matt Ufford writes about sports while incorporating comedy, opinion and sex on his site.

In an interview with the Washington Post on May 29, 2007 he remarks that,

"Every week, there's somebody who takes offense to something, but that's part of being a comedy writer. If nobody is complaining, it probably wasn't funny. You are hoping for some kind of feedback" (Saslow).

Feedback is exactly what has made Tucker Max successful both online and in the print media.

Max's stories become the first way Max shows authenticity to his readership.

When a recantation of past events from the first person is told orally and impromptu, the speaker often interjects commentary on the events in the past through the lens through which he views them in order to clarify the story.

When put into written form, the “stepping back” becomes a literary device aimed to, in Max's own words, “put the reader into the story” (Max “Writing”).

In many of the stories Max not only describes his drunken escapades in detail, he frequently juxtaposes his thoughts at the time of the action to his understanding of events at the time of writing.

Max speaks to this phenomenon on the Frequently Asked Questions page on his Web site.

The question: “You claim you are such a good writer, and your stuff is pretty funny, but why do you keep switching tenses in your stories? It drives me nuts” (Max “FAQ”).

To which Max replies that “The whole concept of tense in speech has given me problems,” continuing on to point out that, due to lack of creative writing or English classes in college, “so some of the basic things that most writers get right, I fail” (Max “FAQ”).

But he wants above all to write in his own voice and, By switching tenses, I write the way I speak, and by alternating between past and present I put the reader into the story, instead of just recounting it” (Max “FAQ”).

In the story entitled, “Tucker Tries Buttsex, Hilarity Does Not Ensue,” Max recounts a time when he was living in Miami and casually dating a girl named Jaime.

Neither had had anal intercourse before, and Max wanted to experience it.

After describing the date after which the couple had decided to attempt the act, Max writes, “Now, what she did not know, and what I have not told you yet, was that I had a surprise waiting for her” (Max “Beer” 152).

The surprise, the reader learns shortly thereafter, is Max's friend hiding in his closet, taping the incident. Before Max drops this bombshell, he offers this disclaimer:

      [Aside: Before I tell you what the surprise was, let me make this clear: As I stand right now, 27 as of this writing, I am a bad person. At 21, I was possibly the worst person in existence. I had no regard for the feelings of others, I was narcissistic and self-absorbed to the point of psychotic delusion, and I saw other people only as a means to my happiness and not as humans worthy of respect and consideration. I have no excuse for what I did; it was wrong and I regret it. Even though I normally revel in my outlandish behavior, sometimes even I cross the line, and this is one of those situations....but of course, I'm still going to write about it.] (Max “Beer”152)

He continues later, “No really—I know that I will burn in hell. At this point, I'm just hoping that my life can serve as a warning to others” (Max “Beer” 152).

When these stories are taken out of the confines of Max's inner circle of friends and put online for public consumption, his reading audience does not know him personally.

Saying “I was awful, I know it, but I know better now,” addresses the stereotypical thoughts of a reader unfamiliar with Max’s work.

Max creates the illusion that he is speaking personally with the reader by stepping out of describing the action and into a direct address to the reader.

Part of the popularity and universality of Max’s writing owes itself to the “intimate” tone of the stories.

Max comments on his site: “When you read words that sound like the words you or someone you know might say, or things that you have heard before, it brings the characters alive, gives the reader a stake in them and their outcome and draws them into the story” (Max “Writing”).

Stories of

  • debauchery
  • philandery
  • wonton disregard for societal norms

of the magnitude described in Max's stories have no place within formal discourse, further adding to the intimate and authentic feel.

Stories such as Max's are told orally in the company of very close friends. By reading them, the reader becomes one of Max's confidantes throughout the duration of the story.

Max also establishes a group identity in which the reader is a part through his use of pop culture allusions.

I will focus on one of Max's longer stories: “The UT Weekend.” This particular short work details a weekend Max spent visiting his cousin (“TheCousin”) at the University of Tennessee.

Allusions perform a vital structural function as well: they are optimized for online readers.

Most of the allusions Max employs (both pop culture and academic) involve the use of capitalized proper nouns.

As Web readers scan the document in order to decide whether to spend the time to read it, capitalized words outside of the beginning of sentences grab the scanning reader’s attention.

Max uses the first simile in “The UT Weekend” to describe a situation with his cousin at a bar and also to reference popular culture.

The two men are talking to three girls, one of which (“the fat one”) is trying desperately to spend time with TheCousin (Max “UT”).

Max comments that he observes the first law of scarcity: two of them plus one of him equals “my desirability increasing substantially” (Max “UT”).

The two girls begin to act catty towards each other, and Tucker likens their behavior to “a bad episode of Elimidate.”(Max “UT”)

Now while being considerably less descriptive and vile as some of Max's other similes, this phrase connects Max to the reader by forming a group identity of which she (if she understands the allusion) is a part.

Tucker has seen enough episodes of the reality dating show Elimidate to know the difference between a good episode and a bad one.

Any reader, who has also seen multiple episodes of the reality show Elimidate, can automatically relate to Max.

He has watched Elimidate, the reader has watched Elimidate, and forge a common bond in recognizing how the two girls’ catty behavior reflects the typical comportment on Elimidate.

Other allusions permeate “The UT Weekend.” About halfway through the story Max describes how “Tucker Death Mix” which is

  • One quart of Gatorade
  • One can of Red Bull
  • One liter of Everclear, which is 190-proof grain alcohol

affects him (Max “UT”).

He compares his behavior while intoxicated from drinking “Tucker Death Mix” to that of Phinneus Gage, saying it had the same effect “as a nail gun would on my frontal lobes […] I lost what little social tact I have, and shouted anything course or rude I could think of” (Max “UT”).

While this reference seems to be much more obscure than that of Elimidate, for those who know the story of Phinneus Gage, Max paints the picture perfectly.

However many readers have not understood the allusion and have since asked Max to explain it.

Here Max offers a telling case study in how the collaborative powers of the Internet influence the conception of creative texts themselves.

Because of the influx of E-mails concerning Phinneus Gage, Max actually modified his story after its initial publication to cater to his readers.

Immediately after he mentions Gage, Max inserts in brackets “[for all you uncultured simpletons, see the end for an explanation of who Phinneus is]” to clarify for the many readers who do not understand the it (Max “UT”).

At the end of the online story he includes this addition:

      People email me asking this all time: Phinneus Gage was a foreman on the railway. An explosion accidentally sent a 3 foot long, 13 lb. metal rod into his skull, removing his left frontal lobe. He survived somehow and the only damage done was a dramatic change in personality. Before the accident he was "dependable, industrious, well liked." When he recovered, he was "restless, loud, profane, and impulsive […] Who does that sound like?" (Max “UT”)

As a direct result of his readers’ response to the story, Max physically changes his text accommodate their interests.

Without the connectivity that the Internet provides between author and reader, and truthfully without Max’s commitment to provide an authentic experience to his readership, this clarification would never happen.

Readers confused about the reference to Phinneus Gage would continue to skip over the allusion and thus be oblivious to the implications of it.

Coincidentally, Max recopies this story into his paperback publication of short stories: I Hope They Serve Beer in Hell. The intertextual brackets and the appendix to the end of the story are noticeably absent.

This collaboration illustrates one important difference between creative works online and those in print. Once a work is published in print, changing the original becomes nearly impossible.

Replacing every hardcopy edition with a minor revision such as this would be time consuming, expensive, and impossible.

On the Internet, however, creative texts can be in a constant state of flux.

Modifying the original copy of an existing text can be done anytime, with the changes preserved for every future reader. In order to keep new readers occupied and old readers coming back, Max must offer them something beneficial: humor.

One more notable popular culture reference is found in “The UT Weekend.” After Max imbibes the aforementioned “Death Mix” that turns him into Phinneus Gage, he sits on a friend’s porch and begins to insult passersby on the way to the UT-Miami football game.

To one “big fat black guy with cornrows” Max screams, “‘HEY HEY HEEY! FAT ALBERT FUCKED LUDACRIS AND THEY HAD A SON!’” (Max “UT”).

A reader who understands this allusion already has a preconceived notion of each of these African-American celebrities.

Fat Albert is an overweight cartoon character and the rapper Ludacris is known for his trademark tight braids.

Max fuses the mental images of these two established celebrities into one cohesive whole to, hopefully, create a humorous response for each individual reader.

While reactions vary, another textual meme present in Max’s creative work tries very hard to initiate a humorous response.

Immediately following the laundry list of insults of which the Fat Albert reference is a part, Max describes the reaction of the crowd that played witness to his spectacle:

      I was like this [Phinneus Gage] for a solid two hours. One girl had to go inside twice to fix her mascara, which had run all over her face from the tears she was crying laughing at my comments. By the time we headed to the game, there were about 40 people hanging out on the porch listening to me rip everyone that walked by. (Max “UT”)

Although the responses from each individual reader will vary, Max legitimizes the humor of the situation within the text by describing in detail the reaction of one particular witness.

Laughing until tears streak the mascara all over the young woman’s face means that at least one person thought Max’s comments were funny enough to cry over.

Not only did her mascara run once, but twice, doubling the impact of her reaction. Max uses the description of laughter frequently to convey the humor he finds in a situation to the reader.

Max’s aesthetic descriptions of laughter may be an effective biological way to communicate humor.

A study by Sophie Scott, a neuroscientist at the University College London, has found that the brain responds to the sound of laughter:

      Scott and her fellow researchers played a series of sounds to volunteers and measured the responses in their brain with an fMRI scanner. Some sounds, like laughter or a triumphant shout, were positive, while others, like screaming or retching, were negative. All of the sounds triggered responses in the premotor cortical region of the brain [but] [t]he response was much higher for positive sounds, suggesting they are more contagious than negative sounds — which could explain our involuntary smiles when we see people laughing. (Thompson)

Although her research did not take into account reading vivid descriptions of laughter, Scott demonstrated the effect that laughter has on the people around the amused person.

Max’s creative work recognizes this connection, because he frequently follows or precedes dialogue with vivid descriptions of character’s humorous response.

One such instance occurs earlier in “The UT Weekend.” After Max successfully accomplishes setting up his cousin with the overweight girl who was attracted to him, Max describes the morning after:

“I wake up the next morning and find my cousin, naked, sheets wrapped clumsily around his torso, asleep on the floor next to the sofa. Why the floor? Because Fatty was so big that both of them couldn't fit on the sofa at the same time. I was in tears laughing at the scene” (Max “UT”).

Max’s description of his own laughter adds value to the scene that would be absent with a simple recantation. Humor is the primary method used in Max’s short stories to establish a personal connection with his reader.

Not only does Max’s creative work strive to create a personal connection, the non-creative text on Max’s Web site does as well.

He offers a glimpse into his writing process while composing his narratives. The tone of these ruminations reflects the one-on-one intimate tone of the copy on his Web site as well as the short stories as well.

He offers an extensive “Guide to Writing” that details his writing process, the literary devices he employs and why, as well as his take on pitfalls every new writer faces.

Max directs the thought process surrounding his writing to the reader in his characteristic conversational tone, reflecting an informal discussion with a friend.

One example Max cites is the story of his twenty-first birthday, in which he became extremely intoxicated and vomited all over himself.

Although not an inherently humorous story, Max attempts to bring out humor by physically placing the reader in the scene. He says:

    I bring you into the bar when I'm drinking, I put you at the table with me, I put you in my mind as I go from coherent to obliterated, and let you see what I see. Take just the bathroom scene. [...] Every little detail adds to the absurdity, which is where the humor lies [...] Don't bog the reader down with lots of useless details that don't move the story along. Every piece of info in the story must do one of two things: 1. Be funny, or 2. Be necessary to understand the story. (Max “Writing”)

The relatively unlimited amount of storage that Tucker Max has available on the Internet allows him to offer his thoughts concerning his authorial intentions to his readers in a “More Info” setting on his site.

While it would be possible to print such a guide as a supplement to one of Max’s paperback story collections, Max has free reign to post whatever he deems necessary to his Web site.

A curious reader can read about Max's writing process, the questions he is most frequently asked, and even view the pictures he posts to the photo-sharing site Flickr.

None of these connectivity tools exist in hardcopy form. The ease of access to Max’s extensive online presence brings our inquisitive reader into his life online, a feat that cannot be accomplished as effectively outside of cyberspace.

But Max’s personal brand extends beyond the realm of his creative work.

Far from being a name and headshot on the back cover, today's authors take full advantage of the Internet as a means to build and connect with an audience—like marketer and renowned author Seth Godin.

He maintains an ad-free Blog9 in order to communicate among the community he has created around his books.

The Blog posts he writes are short (often around 150-200 words), reader-centric, and updated frequently.

One short, personal example: I E-mailed Seth concerning a post he wrote, and he responded to me immediately.

The text of the E-mail: “good point xander!” Godin made it a point to read what I, a relatively anonymous reader of his Blog, said and took the time to reply to my E-mail.

Writing an E-mail is free, so attentive authors can send short responses to “fan mail” quickly and cheaply.

But Tucker Max does not write tips about business success.

Max's stories about sleeping with a number of women in the “low triple-digits,” having sex with two women in one day, or berating people he finds unacceptable beg the question, “Who is this man? What does he do? Is this real?”

Max utilizes modern social networking tools to answer those questions for his readers across a variety of platforms.

An inquisitive user can discover just exactly how Max lives his life online.

The development of technology on the Internet has brought about a change in the way people interact, raising expectations for quality content.

Experts call the new application of the Internet “Web 2.0” as defined by the man who coined the term, Tim O’Reilly; Web 2.0 is “the Web as a platform used to connect people.”

A popular way to form connections among a large group is to build a “community” around one common interest.

For the creative author who puts his work online, every reader is a potential group member.

Max has been incredibly successful at converting readers into members of his community.

A cursory glance at the number of registered users on the message board on tuckermax.com reveals a membership of over fifty-five thousand users (Rudius Media). Max makes his online activities transparent through links on his home page:

  • del.icio.us
  • StumbleUpon,
  • MySpace
  • Facebook
  • an RSS feed
  • and the culmination of the new mix of content: a message board.

By clicking on these links on his site, a visitor can glimpse the authentic online life of the Tucker Max.

The first link points to Max’s del.icio.us page. Del.icio.us functions as a “social bookmarking” platform, which is essentially a publicly-viewable list of links to Web pages that a user saves for future reference.

An inquisitive visitor can see exactly what Max has deemed important enough to bookmark, exactly when he bookmarked it, and any comments he has added to each link.

Any user can subscribe to the RSS feed for Tucker's del.icio.us page: the RSS feed will update the reader whenever Max adds a new link.

Del.icio.us also makes it possible to see how many other people (if any) have bookmarked the same site.

As of 3/8/08, one-hundred and sixty people have bookmarked tuckermax.com (Del.icio.us Tuckermax.com).

Perhaps the most conspicuous user: TuckerMax, who commented in December 2006, “This guy is awesome” (Del.icio.us Tuckermax.com).

A similar service called StumbleUpon also provides the functionality to examine the sites that a specific user has liked, disliked, and commented on.

By following the link from Max's site to his StumbleUpon homepage the user can be assured that the person with the username “tuckermax” on StumbleUpon is the Internet author Tucker Max.

Max's inquisitive user can submerge herself in the online life of the author by viewing videos, Web pages, and even friends that Max has liked and added to his bookmark repository.

Links to Max’s Facebook and MySpace profiles, social networking sites designed to enable the sharing of information within a personal network, also figure prominently on Max’s homepage.

An RSS feed relays recent updates of his Web site directly to those who subscribe to it, either through a program called an RSS aggregator or via an E-mail message.

A curious visitor can elect to be updated the moment content on Max's website changes.

These sites are filled with online users taking advantage of the benefits they offer.

At last count, del.icio.us had three million subscribers, and StumbleUpon serves just fewer than four and a half million users (StumbleUpon.com).

The difference, however, lies in the accessibility that online transparency creates for an author, especially one who details such a lifestyle as Max does.

The reader can submerge himself in the online life of the author he reads, even going as far as watching a “slideshow” of the videos Max has bookmarked on StumbleUpon.

The nexus of the author's collaboration between and among community itself comes in the message boards on Max's site.

The sole purpose of this site is discussion for the community built around the company Max established through his site.

To give a small indication of the amount of effort that Tucker Max puts into maintaining the conversation within his forums, Max's del.icio.us tag “threadtopic” has (as of 4/8/2008) three hundred and forty-four posts, which is the second-highest post count for any category on his del.icio.us page (Del.icio.us threadtopic).

In order to foster discussion on his message board, Max bookmarks those Web sites that he deems worthy enough to begin a conversation about.

Every time a registered user of the Rudius Media message boards comments on a thread, the site displays

  • a graphic depicting a personal icon
  • the member's name, the number of posts
  • and their “validation points” earned by commenting.

Tucker Max has posted on the Rudius Media message boards a total of 14,734 times as of 5:45 pm on April 17, 2008 (Rudius Media).

According to the statistic provided on his profile he joined the message board 28 August 2004 (Rudius Media).

That means that, on average, for the last three and a half years, Max has posted to his message board just over eleven times every day.

The majority of the posts Max writes deal directly with problems faced by members of his community.

For example, one thread started on February 28, 2008 by the user Ontherocks deals with an extremely personal issue, which Tucker Max offers the user advice.

In Ontherocks' own words:

“Right now I'm at a crossroads and I'm unsure what to do [...] I'm the only son and only male offspring on my father's side of the family. He wants me to takeover the family business thats (sic) been in our family for over 200 years” (Max “Expectations”). Ontherocks continues on saying that his brain is “just plain stuck.” (Max “Expectations”).

Within two and a half hours Max responded with a nearly five-hundred word advice piece counseling the reader from his own experiences. He says,

      I am going to tell you this in a short, simple way because it is nowhere near as complicated as you are making it: Go live your life the way you want to. Your brain is stuck because you are letting the expectations and desires of other people control you. IT'S YOUR LIFE. (Max “Expectations”)

A reader can join the conversation by registering on the message board while also taking advantage of the community Max has built around his site.

Max is far from the only one offering advice on his message board. One very important thread allows aspiring authors to post creative work they have written for review and commentary by the community.

The message board thus becomes a virtual workshop for writers who wish to have their work critiqued and reviewed by the members of Tucker Max’s community.

Each author publishes his work for no monetary gain, only for help by the other members.

Discourse of this kind typifies one way the Internet fuses a creative work with the discourse surrounding it, creating a new kind of text.

The aforementioned Ryan Holiday provides another worthwhile case study.

While the Blog itself does not have the reputation for quality of an institution like the Harvard University Press, Holiday has succeeded in stimulating conversation about the topic of digital content distribution with his aforementioned post on Harvard's decision to publish papers online.

While his post only contains only about four paragraphs and can easily be read without scrolling past the fold, the discussion surrounding his work continues well down the page (Holiday).

In addition to the original text written by the owner of the space, twelve other readers decided to contribute to the text by voicing their comments.

The text does not end after publication; the discussion continues on the same page adding to the text, with the author taking part occasionally.

On the Internet virtually anyone can write and publish creative works and stimulate discussion.

The new author needs to first attract and keep a reader’s attention, then convert that reader into part of an online community around his or her work.

This is exactly what Tucker Max has done, which was not possible before the tools of the Internet came to the fore.

The curious reader can connect authentically with the author first, and then use those same tools to connect with other interested readers.

The resulting discourse forms an integral part of the presentation of a text in the digital realm.






Revolutionizing the Text

A creative work on a Web site transcends any type of textual representation in human history.

In print form the text is the text and its characteristics:

  • the structure
  • the form
  • word choice, etc.
The discourse about the text exists outside the realm of the text itself. The discussion surrounding a new creative work in print form is limited to

  • reviewers' comments on the back jacket,
  • a foreword by another author
  • in some editions perhaps critical essays in an appendix.

The creative work exists as an entity apart from the discussion surrounding it.

This relationship changes on the Internet. Because the Internet makes access to the discussion surrounding a creative work extremely easy, the actual text that a reader encounters is the sum of the visible online discourse.

Physical barriers to the discourse do not exist, allowing the discourse about a work to stand side-by-side to the creative work itself. The ease of availability of the discourse about an online work becomes a vital and new source of information for understanding the creative work itself.

Although readers have always been able to access the discourse surrounding creative works, not until the age of the Internet has real-time discourse been side-by-side in time and space with the text.

It was possible, yes, to sift through academic journals and newspaper reviews searching for mention of a particular article or story.

Once found, the reader has in her possession an exhaustive analysis by a scholar or an opinion piece by a reviewer, from which she could internalize the information and use the authors' arguments to cement an understanding of the work for herself.

But the casual reader was not and is not inclined to behave in this way. Taking the time to find physical copies of the discourse surrounding a text is too arduous an activity for the casual reader.

However on the Internet the discourse surrounding a work ranges in visibility from accessible to inescapable, thus becoming a crucial part of the text and influencing heavily the understanding of the creative work itself.

Examining how literature affects each reader is a nearly impossible endeavor. Everyone reacts differently to a text and generalizing responses across cultural and personal lines can be problematic at best and fallacious at worst.

The Internet, however, is evolving into a suitable starting point for examining reader reactions to a text.

Numerous online forums for readers to express their opinions and preserve them for perpetuity stimulate discussion around creative texts.

And many of these arenas for discussion are far from anonymous; it is possible in some cases to determine exactly who is commenting.

It should be stated here that online reviews are not meant to be viewed as a scientific study of the Internet-connected public's opinion of a work.

The value of these reviews lies not in their validity as a set of data, but rather their worth as easily-accessible information whose proximity adds to the understanding of the creative work by the reader.


The proximity of the conversation surrounding a creative work to the work itself acts as a textual addition that revolutionizes the digital text itself. Three services in particular heavily influence the presentation of the creative text on the Internet:

  • StumbleUpon
  • Amazon.com
  • BarnesandNoble.com

StumbleUpon is toolbar that users install in their Web browser. When they click the “Stumble!” button on the toolbar, StumbleUpon takes them to a site that (according to their algorithm) will most likely match their pre-selected interests.

Once their browser navigates to a specific site, they can give the site a “thumbs up” (“Show me more like this”) or “thumbs down” (“This site's not for me”). Additionally, StumbleUpon also enables commenting for any site submitted to their index.

It is possible to view StumbleUpon user's comments about any site a user has submitted to their index by following the formula http://www.stumbleupon.com/url/*, where * is the web address of the page in question.

Each review contains

  • the name of the “stumbler” (a user within the StumbleUpon community)
  • their rating of the site (either a green “thumbs up,” a red “thumbs down,” or a neutral rating)
  • their comments
  • and the time and date

StumbleUpon displays the reviews in reverse chronological order; i.e. the newest review always comes first.

While commenting on other Internet sites can be done without registering with the site, StumbleUpon users publish a basic amount of demographic data to the community.

In the majority of cases a user displays her

  • age
  • sex
  • location
  • name

on her profile page. Each reviewer's background and profile page can be viewed by anyone with an Internet connection.

It should be acknowledged here that the majority of people who comment on sites on StumbleUpon have discovered the sites by “stumbling” (clicking the toolbar button to take them to a new site); therefore tuckermax.com has a much greater chance of matching each reviewer’s interests.

The reviews for any (non-sponsored) page on StumbleUpon are generally skewed towards the positive. As could be expected, the StumbleUpon reviews of tuckermax.com are mixed.

Tuckermax.com has received 132 reviews on StumbleUpon as of 4/4/08 (StumbleUpon Reviews). This means that 132 StumbleUpon users deemed it necessary to comment to the rest of the StumbleUpon community about Max's site.

Out of the 132 reviews

  • 21 are “thumbs down”
  • 4 are neutral
  • 107 users gave the site a “thumbs up”

Female and male users alike have given tuckermax.com a positive review.

For example, user yoabbster, an 18-year-old woman from Houston, Texas writes: “he's an asshole but an entertaining asshole” (StumbleUpon Reviews).

User TargetMarket, a 21-year-old man from Fargo, ND says: “I am intensely glad I am not this man, but envy him at the same time. Not so much for the debauchery, but just the fact that he has in fact had these experiences” (StumbleUpon Reviews).

User m2hnj, a 27-year-old woman from Kansas, on the other hand, takes a decidedly antagonistic view of his site (rating it a “thumbs down”): “Although his stories are mildly entertaining, Tucker Max is a nappy ass slut, and any woman who gives up her dignity and sleeps with him deserves the STDs she gets” (StumbleUpon Reviews).

Lovermont, a 20-year-old woman from Vermont, however, says “ha, i'm a girl and even I think it's funny. I have had my own share of escapades, but he one-ups me every time. hahaha. All of these stories are kind of like 'i'm glad im not that stupid fuck' hahah i like” (StumbleUpon Reviews).

StumbleUpon users who come across tuckermax.com have the suite of tools provided by the service at their disposal. With one click on the toolbar they can

  • examine what other readers have thought of the site
  • choose to view other similar sites online
  • even send the page to a friend

Without the physical restraints or cost of a book, in a few seconds a stumbler can send a link to the story to a friend. Worthwhile creative texts thus spread organically through the communication among online users, even those who do not know each other.

A unique feature of StumbleUpon is the community rating capability. The more “thumbs up” a page receives, the more often that site will come up when users with similar interests are “stumbling.”

StumbleUpon passes favorable content among its members with similar interests, fostering the distribution of quality creative texts as determined by the community itself without physical or financial barriers.

The discourse surrounding these texts can be found in one click on the StumbleUpon toolbar.

Never before has information concerning the readers’ responses to a book been so readily available to such a large and diverse audience.

Although sites like StumbleUpon and del.icio.us make it possible to comment on specific Web sites, major online book retailers support reviews of their products on the product pages themselves.

Thanks to the “review” feature on Amazon.com and BarnesandNoble.com, it is possible to read reviews by people who have read the book and felt it necessary to comment. Aggregated data about review information figures prominently on the bottom of the product page.

The reviewers are not completely anonymous: the “RealName” feature on Amazon.com takes the reviewer's name from the credit card linked to their account.

As more and more Internet authors receive book deals, the discourse happening on the sites of major book dealers becomes increasingly important.

A reader who follows a link from the Internet author's Web site to an online bookseller comes in direct contact with what others have said about the book. Tucker Max's historic book deal provides an opportunity to examine the discourse surrounding both his Internet and hardcopy creative work.

Tucker Max's collection of short stories I Hope They Serve Beer in Hell, some taken from his Web site and some original material, has been reviewed 216 times on Amazon.com.

The average rating is 4.5 stars out of 5 customers gave the book

  • 149 five-star ratings
  • 30 four-star ratings
  • 13 three-star ratings
  • 9 two-star ratings
  • 15 one-star ratings

Nearly seven out of ten people who took the time to write a review of I Hope They Serve Beer in Hell gave it the highest rating possible.

The Customer Review platform on Amazon.com displays the most helpful “favorable” and “critical” review on the product listing page. After each review on the site users have the option to answer the question “Was this review helpful?”

The favorable review and the critical review that receive the most “thumbs up” are shown prominently on the Customer Review page for each book. A customer who needs to research the book before making the purchase can view the most helpful reviews (as determined by the community) to help make an informed decision.

The most helpful positive review (221 out of 285 visitors to the site) for I Hope They Serve Beer in Hell was written by a self-proclaimed former classmate of Max’s who swears to the stories’ authenticity (Amazon).

He comments that even while attending Duke Law School Max was legend. The reviewer, who goes by the name Yossarian says, “I can assure you that the man tells the absolute truth. Even during his tenure at the school he was legend, constantly roiling the gossip networks and cheerfully rendering the rest of us less employable through indirect association with him” (Amazon).

Yossarian goes on to give a glowing review of the book, ending with a small justification of Max's work's worth: “You'll have to wade through a lot of get-drunk-grope-bimbo-fall-down stories to get there, but in the end I hope you appreciate the boundless scope and energy of such activities, as puerile and beer-stained as they individually appear” (Amazon).

This particular review spoke authentically to a personal association with the book’s author, resonating with the online community who elected it the most helpful favorable review.

The most helpful negative review elaborates on the negative aspects of Max’s collection of short stories. Entitled “Funny at first but it gets old,” unregistered reviewer “Dan” says that the type of humor found in I Hope They Serve Beer in Hell was not for him. “He [Max] and the idiots he surrounds himself with think it is incredibly funny when he gets drunk and insults people but I found it immature and boring” (Amazon).

He ends the review with, “Obviously I would not recommend this book as there are more worthwile (sic) ways to spend your time and money” (Amazon). Curiously, Dan chose not to give the book the lowest rating possible, opting instead to rate it two stars out of five.

Another major online bookseller enables product reviews as well. On BarnesandNoble.com, 27 readers took time to write a review of I Hope They Serve Beer in Hell. It received

  • 16 five-star ratings
  • 5 four-star ratings
  • 1 three-star rating
  • 2 two-star ratings
  • 3 one-star ratings

The average rating is four stars (Barnes and Noble). Barnes and Noble does not have a “most helpful review” feature like Amazon.com. Instead two random reviews appear at the Overview tab under the product details (Barnes and Noble).

Because the 4- and 5-star ratings outnumber the 1-,2- and 3-star reviews by a margin of 21 to 6, in the majority of cases two favorable reviews appear on the product page.

Thus, the proximity between a creative work and the surrounding discourse fuses the discourse and work together into a new kind of text. Any user can

  • read the text
  • read other's comments on the text
  • express her thoughts about the work within a specific community

This revolution in textual presentation and understanding changes the requisite role of the author. The Internet author must become active in the discussion surrounding his creative work in order to forge an emotional connection with his readership.

When the author participates in the discussion he puts himself on the same level as his readership, forging a personal connection that was impossible to achieve in the pre-Internet days.

The success that Tucker Max has enjoyed is a direct result of his creation of and participation in the discourse surrounding his creative work.

Conclusion

Tucker Max has blazed a trail for previously unknown authors who establish an organic following on the Internet.

He has overturned traditional publishing by

  • giving away his work
  • building online communities through the participation of his readers
  • continuously interacting with readers by taking part in the discourse surrounding his work

Max established a company to take advantage of his success by bringing other underrepresented artists to the fore.

He named the company Rudius Media after the wooden sword given by the Roman emperor to a gladiator upon attainment of his freedom (Rudiusmedia.com). The company’s mission statement is as follows:

    [Rudius Media] is a company dedicated to finding, publishing, managing and promoting new and original content by unknown or under-promoted artists and writers. We are an alternative publishing outlet and management firm for those artists and writers who cannot find a voice within the current homogenized corporate entertainment culture, but who don't want to run the gauntlet of the Internet and entertainment business alone. In short: We help artists make art. (Rudiusmedia.com)

Each site on the Rudius Media network of sites has a very large link box containing links to all of the other partner sites on every page. When a reader interested in reading Max's stories goes to tuckermax.com, he immediately sees links to other sites with titles similar to that of the site he is visiting.

Max, through Rudius Media, drives traffic coming to his site to direct visitors to similar artists as he.

Another Internet author worthy of mention is Maddox, author of www.thebestpageintheuniverse.com. He writes for the same demographic as Max and fills his page with rants against all he deems inadequate or unworthy.

Maddox has recently also leveraged his online following into a book deal: The Alphabet of Manliness. Maddox is an avid comic book fan, and the illustration-laden hardcover contains various definitions of manliness as extrapolated by Maddox himself.

The book debuted on the New York Times Bestseller List, and although exact figures are not known, Tucker Max believes that Maddox will outsell him completely in the print media that he, as well, has overturned (Max Huffington Post).

As more and more users become connected to the Internet and discover the tools available for collaboration, the further a departure from the old media structure we will see.

In the field of creative expression, the availability of the discourse surrounding a creative work will become as important (if not more important) to understand the work than any other aspect of the creative text.